If you’re just starting out in business, you might be using two phones in order to keep your work life and personal life separate. When you first think about it, it makes sense to have two phones so you’re not getting mixed up with different calls and contacts. But it can also be a huge annoyance – one of them rings and you’re not sure which phone it is or carrying two phones in your pocket!
One of the most common problems with having two phones is learning to switch off your work phone when you’re finished for the day. It is incredibly easy to leave it with your personal phone and answer any calls or messages that come your way. And while your customers will probably love that you’re available 24/7 you certainly won’t. Finding a good work/life balance is important – especially if you’re running your own business.
Some people find themselves buying an expensive phone that has dual sim capacity – enabling you to switch between business and personal. But this means messing around with the settings, remembering to switch over, and you’ll still have a mobile phone number as your main business number. To a lot of customers this can be seen as unprofessional and feel as though you are unable to cope with clients because your company is not large enough. But there is a solution.
Using a VOIP (that’s Voice Over IP), you can make sure that you’re only carrying one phone around, but that you’re able to switch off at the end of the day. VOIPs comes with an app that you run on your android or iPhone which enables you to differentiate between personal and business calls. You can even customise the experience your caller has – Different voicemail greetings for both opening and closing hours and even the music they hear while on hold.
By using a VOIP you can redirect and transfer calls, record them, transcribe voicemails to be emailed, and record a greeting that your customers hear when they phone. I’ve partnered with Circle Loop and their phone system will allow you to differentiate between personal calls and business calls and allow you to answer appropriately. When you answer your personal phone you’re often just saying ‘hello’. But in business you need to respond differently – you should introduce yourself and your business properly and have some sort of ‘routine’ greeting that tells your customers exactly who they’ve reached.
VOIP also solves the problem of your business having a mobile number as the main contact. With VOIP you can get a freephone, national, local, or mobile number registered to you and your business. Because you make and receive calls via the app, it automatically separates the business from your personal. Then, at the end of the day when you’re done, you just direct all your calls to voicemail and the app does all the work for you! It really is as simple as that.
Circle Loop also integrates with other platforms – such as Chrome, Firefox, Google and Office. This allows you to sync your contacts and calendar – as well as so much more. Circle Loop also offers analytics, so you can see the amount of calls you’re making, taking and missing. It will even tell you your average call duration, time to answer and which team member answered.
I’m sure that you’ll love VOIP for your business and Circle Loop is offering a free 7-day trial – no card details required! What have you got to lose?